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Frequently Asked Questions

Q1: Do I need an account to place an order?

No. You can use Guest checkout. You can also contact us directly via e-mail or WhatsApp. Alternatively, you can purchase some of our products in Shopee MY marketplace.

Q2: What payment methods do you accept?

PayPal, Wise, Instant Transfer, Interbank GIRO and Touch-N-Go eWallet.

Q3: What shipping methods do you provide?

Poslaju. Please check our delivery page for more details.

We also ship to Singapore via cross border shipping partner.

Q4: How long will it take to receive my order?

We typically ship on Mondays, Wednesdays, and Fridays, excluding Saturdays, Sundays, and public holidays.

Q5: Why is the pricing different between the marketplace and the Web Store?

There are several factors involved in determining pricing and quantity in various marketplaces. These platforms usually impose transaction and order processing fees. We aim to reduce Web Store prices so that the savings from marketplace fees can be passed on to the customer.